Term and Conditions

Welcome to Dunelm Online Shop

At Dunelm Online Shop, we believe that creating your perfect home sanctuary extends beyond our quality products to include ensuring your complete satisfaction. These Terms and Conditions outline the agreement between you (the customer) and Dunelm Online Shop regarding your use of our website and services. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Website Usage and Intellectual Property

1.1 Website Access and Content

Our website, bedding-dunelm.com, is designed to provide a tranquil and secure shopping experience. All content on our website, including text, images, logos, and product descriptions, is the property of Dunelm Online Shop and protected by intellectual property laws. You may not reproduce, distribute, or use our content without explicit written permission.

1.2 User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with website functionality or security

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our products, which include:

• 100% cotton bedding and bed sheets
• Duvet covers, duvets, and bedding protectors
• Bedspreads and mattress toppers
• Bath mats and bathroom accessories
• Bathroom ornaments and body care products
• Candle holders, candles, and diffusers
• Curtains, curtain tiebacks, and cushions

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and provide alternatives or a full refund.

3. Ordering and Payment

3.1 Placing an Order

To place an order, you must:

• Be at least 18 years old
• Provide a valid shipping address in our service area
• Provide accurate payment information

By placing an order, you make an offer to purchase products under these Terms and Conditions. We reserve the right to refuse or cancel orders at our discretion.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and not stored on our servers.

3.3 Pricing and Taxes

All prices are listed in US dollars. For international orders, customs duties and taxes are the responsibility of the customer and are not included in the product price or shipping costs.

4. Shipping and Delivery

4.1 Order Processing

We process all orders within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping – $12.95: Your order will be shipped via DHL or FedEx with delivery within 10-15 days after shipment.
• Free Shipping: For orders over $50, we offer free shipping via EMS with delivery within 15-25 days after shipment.

4.3 International Shipping

We serve customers globally, excluding select remote areas in Asia and a few other locations. International delivery times may vary due to customs processing.

4.4 Delivery Responsibilities

Once the shipping carrier confirms delivery, the responsibility for the products transfers to you. If you notice any damage to the package upon delivery, please note it with the delivery person and contact us immediately.

5. Returns, Exchanges, and Refunds

5.1 Return and Exchange Window

We accept returns and exchanges within 15 days from the date you receive your items.

5.2 Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Free from any stains, odors, or damage
• Accompanied by the original receipt or order confirmation

5.3 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Body care products (due to hygiene considerations)
• Candles and diffusers that have been opened or used
• Bedding protectors that have been removed from packaging
• Any items that are personalized or custom-made

5.4 Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Wait for authorization and shipping instructions
3. Package items in original packaging with the return authorization form
4. Ship to: Dunelm Online Shop Returns, 42223 Edgewood Street, Fremont, US 94538

Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

5.5 Refund Information

Refunds are processed within 5-7 business days after we receive and approve your return. Shipping fees are non-refundable, unless the return is due to our error.

5.6 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

6. Limitations of Liability

Dunelm Online Shop’s liability is limited to the purchase price of the products. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

We make every effort to ensure the accuracy of product information but do not warrant that product descriptions or other content are error-free. If a product offered by Dunelm Online Shop is not as described, your sole remedy is to return it in unused condition.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Fremont, California.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

10. Contact Information

Last updated: [Current Date]

At Dunelm Online Shop, we believe every detail matters—from the quality of our 100% cotton bedding to ensuring your complete satisfaction with every purchase. Thank you for choosing us to help create your home sanctuary.