Shipping Policy

At Dunelm Online Shop, we believe that creating your perfect home sanctuary extends beyond our quality products to include ensuring your complete satisfaction. Our carefully curated collection of bedding, bathroom accessories, and home decor is designed to bring comfort and elegance to your living spaces.

Shipping Information

Order Processing

We process all orders within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

International Shipping: We serve customers globally (excluding select remote areas in Asia and a few other locations). Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Exchanges Policy

Return & Exchange Window

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure our products meet your standards for quality and style.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Free from any stains, odors, or damage
• Accompanied by the original receipt or order confirmation

Return & Exchange Process

1 Submit Your Request

Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:

2 Receive Authorization & Instructions

Within 24 hours (during business days), we’ll email you a return authorization and detailed shipping instructions. Please do not ship items back without this authorization.

3 Package and Ship Your Return

Carefully package all items in their original packaging, include the return authorization form, and ship to:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

4 Processing Your Return

Once we receive and inspect your returned items (typically within 3-5 business days of receipt), we’ll process your refund or exchange.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and approve your return.

Refund Method

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Please note that shipping fees are non-refundable, unless the return is due to our error.

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and process your return.

• If the exchange item costs more than the returned item, we’ll contact you to arrange payment for the difference.
• If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you, including covering return shipping.

International Returns

International returns follow the same process as domestic returns. However, customers are responsible for any customs duties or international shipping costs associated with the return.