Welcome to Dunelm Online Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium home essentials to help you create your perfect home sanctuary.

Product Information

What materials are used in your bedding products?
We specialize in luxurious 100% cotton bedding that combines comfort with durability. Our cotton is carefully selected to ensure softness and breathability for the perfect night’s sleep.
Do you offer complete bedding sets?
Yes! We offer coordinated bedding collections including duvet covers, bed sheets, mattress toppers, and bedspreads. You can create a harmonious look throughout your bedroom with our carefully curated selections.
Are your bathroom accessories water-resistant?
Our bathroom accessories and ornaments are designed with both aesthetics and functionality in mind. They’re crafted from materials that withstand bathroom conditions while maintaining their elegant appearance.

Shipping & Delivery

What are your shipping options and timeframes?
We offer two shipping methods:
• Standard Shipping ($12.95): Delivered within 10-15 days after dispatch via DHL or FedEx
• Free Shipping: Available for orders of $50 or more, delivered within 15-25 days after dispatch via EMS
How long does order processing take?
Our team takes 1-2 business days to carefully prepare your order, ensuring every item meets our exacting quality standards before shipment.
Do you ship internationally?
Yes, we proudly serve discerning homeowners worldwide. However, we’re unable to deliver to select remote areas in Asia and some other locations. During checkout, our system will automatically verify if we can deliver to your address.
Which carriers do you use for delivery?
We partner with trusted global carriers DHL and FedEx for standard shipping, and EMS for free shipping options, ensuring your items arrive safely and efficiently.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If any item doesn’t meet your expectations, please contact our customer service team to initiate a return.
What if I receive a damaged item?
We carefully inspect every item before shipment, but if you receive a damaged product, please contact us immediately at [email protected] with photos of the damage. We’ll promptly arrange for a replacement or refund.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

Customer Service

How can I contact customer service?
Our US-based customer service team is available to assist you globally. Please email us at [email protected] with any questions or concerns.
What are your customer service hours?
Our team monitors emails regularly and typically responds within 24 hours during business days.
Still have questions? We’re here to help you create your perfect home sanctuary. Contact our friendly customer service team at [email protected].

At Dunelm Online Shop, we’re committed to making every moment at home more comfortable, beautiful, and uniquely yours.