At Dunelm Online Shop, we understand that creating your perfect home sanctuary involves more than just selecting beautiful products – it’s about the entire experience, from browsing our collections to the moment your carefully chosen items arrive at your doorstep. Our delivery service is designed with the same attention to detail and commitment to quality that defines every aspect of our brand.
We’re proud to serve discerning homeowners worldwide, bringing our premium home essentials directly to your door, no matter where you are (excluding select remote areas in Asia and other locations).
Our Delivery Process
Once you’ve completed your order for our luxurious 100% cotton bedding, plush bath mats, or elegant home accessories, our dedicated team begins preparing your items with the care and attention they deserve.
Order Processing: We take 1-2 business days to carefully prepare your order, ensuring every item meets our exacting quality standards before shipment.
Shipping Options
Standard Shipping – $12.95
For those who prefer a balance of speed and value, our standard shipping option delivers your premium home essentials within 10-15 days after dispatch. We partner with trusted global carriers DHL and FedEx to ensure your items arrive safely and efficiently.
Ideal for when you’re refreshing your bedroom with new duvet covers or adding those finishing touches to your bathroom with our carefully curated accessories.
Free Shipping
For orders of $50 or more, we’re delighted to offer complimentary shipping via EMS. Your items will arrive within 15-25 days after dispatch, allowing you to transform your living space with our affordable luxury without additional delivery costs.
Perfect for when you’re creating a coordinated look throughout your home with our eyelet curtains, decorative cushions, and matching bedding collections.
International Delivery Excellence
As a global brand with roots in Fremont, California, we’ve perfected the art of international shipping. Whether you’re ordering our cooling bed sheets to enhance your sleep sanctuary or selecting bathroom ornaments to create your personal spa, we maintain consistent delivery standards worldwide.
After Delivery
Your satisfaction remains our priority even after delivery. If any item doesn’t meet your expectations, we offer a 15-day return policy from the date of receipt.
Need Assistance? Our customer service team, based in the US but serving customers globally, is here to help with any delivery questions. Contact us at [email protected].
At Dunelm Online Shop, we’re committed to making every moment at home more comfortable, beautiful, and uniquely yours – and that commitment extends to every step of your delivery experience.